Store Policy

Customer Care

VELLON, we understand that exceptional style should be accompanied by high-quality service. Our mission is to facilitate every step of your shopping experience, from selecting the ideal piece to delivery at your residence. Our Customer Service team is always available to address any questions related to, orders, returns, or exchanges. We are committed to providing prompt, professional, and personalized support whenever needed. For assistance, please contact us through our website and provide the details of your order. It will be our pleasure to assist you. Your style is valuable. Your experience is valuable. We are here to serve you.

Contact

📧 contact@vellon.store

Privacy & Safety

At VELLON, we value your privacy and are committed to protecting your personal information.

1. Information We Collect

Personal Data: Name, billing/shipping address, email, phone number, payment details
Device Info: IP, browser, device type, time zone, cookies
Order Info: Products purchased, order history, preferences

2. How We Use Your Data

Process and deliver orders
Send transactional and promotional communications
Improve website and services
Comply with legal requirements

3. Sharing Your Information

We only share data with trusted providers:

Payment processors (Stripe, PayPal, Apple Pay, Google Pay)
Shipping/logistics partners
Marketing/email platforms (e.g., Klaviyo)
Analytics tools (Google Analytics)

👉 We never sell your data.

4. Data Retention

Kept as long as necessary for business or legal reasons.

5. Cookies

Used for browsing experience and targeted ads (can be disabled in browser).

6. Your Rights

Depending on your jurisdiction (e.g., GDPR/CCPA), you can access, update, or delete your data.
📧 contact@SUALOJA.store

7. Security

Industry-standard security to protect against unauthorized access.

8. Updates

Policy may change over time — please review regularly.

9. Contact

📧 contact@vellon.store

Wholesale Inquiries

At VELLON, we value our customers and are dedicated to providing an exceptional shopping experience.
If you have any questions, concerns, or suggestions, we are here to help.

Customer Support Email
📧 contact@vellon.store

Response Time
We strive to respond to all inquiries within 24–48 hours, excluding weekends and public holidays.

How We Can Help

Product information and sizing guidance
Order updates and tracking
Returns, exchanges, and store credit assistance
Feedback, suggestions, or general inquiries

Thank you for choosing SUALOJA. Our team is committed to offering world-class support and ensuring your experience with us is seamless and satisfying.

Payment Methods

- Cartões de Crédito e Débito
- PayPal
- PIX
- Boleto